Better customer

Products & services

Innovation, a strong value within the corporate culture

Innovation is clearly part of Iris' DNA: it is one of the 5 main behaviors expected of our employees (Owner, Innovator, Entrepreneur, Partner, Customer-centric, Leader). It can be found in each of our job descriptions, clearly stated at each level of responsibility.

In a world that is constantly changing, innovation is vital to staying relevant in the marketplace.
Innovation should enable us to create value by offering our customers more relevant services, ahead of our competitors.
Innovation and continuous improvement are also seen as a great way to bring Betterness to our employees: by automating repetitive tasks, we improve the well-being of our employees at work, and enable them to save time and focus on tasks that add value for our customers.

Innovation, internal organization

To support this culture of innovation, Iris created a structure in 2018 that provides the right tools and guidance with an eye to the future. This structure reports directly to the CEO.

The selection of innovation projects is always based on the value they bring to each of the four pillars of Betterness: Better People, Better Customer, Better Organization, Better Society.

A methodological framework for innovation and project oversight was developed and actively used to support the rest of the company in its application.

The methodology, which is based on Agile and Lean principles, is used in the context of continuous improvement as well as larger cross-cutting projects.

Innovation, concrete results

Customer satisfaction survey

We conducted our last satisfaction survey in 2021 during the first quarter.

In the context of BETTERNESS, some new key questions were added. One of these questions was to know if we help reduce the client's workload by offering them Betterness.

On a scale of 1 to 4, our score is 3,29 which largely confirms our strategy! Corresponding to a satisfaction rate of 82%.

Commit to a better customer experience

An optimal customer experience, flexible service and good communication are essential for building long-term relationships with customers. The positive results of the satisfaction survey conducted in May 2021 are proof of this.

Customer testimonials

Chirec

Cette année a été terriblement épuisante pour nous tous et une des équipes qui a brillé dans cette crise est la vôtre ! Vous avez été d'une qualité professionnelle, d'une efficacité redoutable et tout ceci toujours avec le sourire et votre gentillesse légendaire. Merci, merci, merci !

LloydsPharma

Par la présente je tenais à vous remercier pour la réactivité, flexibilité et qualité des services fournis par vos équipes et vous-même. En ces moments difficiles, c'est important de pouvoirs compter non pas sur des fournisseurs, mais des partenaires fiables. Si nous souhaitons passer ce cap difficile, c'est uniquement en travaillant ensemble et vers un même objectif commun. Le personnel Lloydspharma vous remercie pour vos efforts et contribution à notre mission qui est d'aider les patients.

Apleona

I want to thank you for the help I have received today from Iris. Besides of the regular willingness to help, the cleaning person managed to do even more today. He helped me with the waste containers for our offices moving project. I was very determined to do everything by myself but I was too optimistic. The help is very much appreciated!

S.A.B.C.A

I hereby wish to share with you that I am very satisfied with the cooperation with the people of Iris on the Brussels site. We have done a lot of work this year, had to do unexpected jobs, organize big moves, perform last minute requests and this was handled in a very professional way by the people of Iris.

FLUXYS

Je viens de faire le point avec mon équipe et je tenais à vous féliciter car le retour que j'ai reçu est très positif : professionnels, méticuleux, volontaires. Encore merci.

KBC

I would like to emphasize that we are very aware of the fact that cleaning in these turbulent times is not always fun and obvious. That is why I would like to express our gratitude to your employees for the work they are currently doing. On behalf of KBC I would also like to thank them for their perseverance and daily efforts to keep our offices clean in spite of everything.

Social partners

Iris is a member of The SHIFT, a Belgian network in the field of CSR. This organization has more than 300 members: small and large companies, NGOs and public institutions. Its mission is to inform, help and bring together its members to move towards a sustainable economy and community.

Social partners

Since 2017, Iris has been a founding member of Talent2Connect and participates as an employer in this innovative digital platform that helps talented employees find an employer perfectly suited to their needs, and vice versa.
Several employers from the public, private and social sectors are banding together to address this complex challenge. This collective approach makes it easier to understand the professional aspirations of talented employees, help them define their competencies, and, where necessary, provide customized training that helps them achieve their professional goals, courtesy of private and social institutions.
Low-educated young people, persons with limited mobility, persons of a certain age, migrants, persons wishing to do volunteer work, etc., who have one or more talents, can register on the website and thus enlist the help of Talent2Connect.