NATIONAL ACCOUNTS MANAGER

Join us as a National Accounts Manager!

As a National Accounts Manager, you are the strategic point of contact for our national accounts. You combine strategic vision, financial steering, business development and leadership, with one clear objective: to maximize customer satisfaction and business performance, in line with the values of Iris.

Your responsibilities:

Strategy, Finance & Reporting

• Develop and implement retention strategies for existing national accounts
• Analyze data to optimize operational and commercial efficiency
• Map the commercial potential of clients
• Propose, coordinate and ensure the installation and use of appropriate tracking and reporting systems (customer portal)
• Prepare internal and external reports
• Establish, monitor and manage budgets for national accounts
• Manage, coordinate and optimize the invoicing process and control invoices

Commercial

• Build and strengthen long-term relationships with national accounts
• Identify, analyze and understand clients’ needs, objectives and challenges in order to propose appropriate solutions
• Organize and lead operational and commercial follow-up meetings
• Identify upselling and cross-selling opportunities
• Negotiate and close commercial contracts

Stakeholder management

• Develop strong partnerships with operations teams and support services
• Organize and lead follow-up meetings with operations
• Coordinate actions to guarantee and optimize customer satisfaction
• Collaborate with the commercial team and operations to respond to tenders and deploy effective upselling and cross-selling strategies

Your talents and profile:

• You are results- and quality-oriented, taking full ownership of your scope and the performance delivered. You adopt an entrepreneurial mindset, make decisions and take responsibility for them
• You demonstrate a strong continuous improvement mindset, improving work methods and using customer feedback to enhance products, services and processes
• You have excellent communication, analytical and negotiation skills, enabling you to interact effectively with various stakeholders, manage complex situations and conclude balanced agreements
• You work autonomously while being a true team player, fostering collaboration, knowledge sharing and a constructive feedback culture
• You know how to build, develop and maintain a strong network, both internally and externally, and mobilize the right stakeholders at the right time
• You manage conflict situations calmly, professionally and constructively, while maintaining focus on objectives and customer satisfaction
• You possess a strategic vision, are solution-oriented and know how to identify and realize development and growth opportunities
• You are comfortable in B2B environments and understand financial, commercial and operational challenges (P&L, risks, performance)
• You have at least 5 years of experience in an operational management or account management role, with a strong customer-oriented approach
• You hold a bachelor’s degree or equivalent experience
• You speak and write fluently French, Dutch and English
• You are proficient in the MS Office suite

What we offer:

• A stimulating and autonomous position within a stable and growing organization.
• An environment that values initiative, innovation, and accountability.
• An attractive compensation package, including a competitive salary, company car, meal vouchers, hospitalization and group insurance, and a permanent contract.

Interested? Don’t wait any longer—take the next step in your career by joining our team as an National Accounts Manager!
Send us your CV and motivation letter today.